Jill Partridge, MSGM
Jill Partridge has over 18 years of experience operating a physical therapy clinic. She holds a Master’s Degree in General Management from Lesley College in Cambridge, MA, and an undergraduate degree in Accounting and Finance from Simmons College in Boston, MA. Jill oversees the business side of Reform PT, including insurance, billing, and human resources. Jill was raised in Maine and after operating two physical therapy clinics in Scituate and Norwell, Massachusetts was eager to return to her home state in the mid 2000’s.
Authorization & Billing Coordinator
Darcy joined the Reform team in 2018 shortly after she and her husband relocated to Brunswick from northern Maine. Darcy joined our team as a Patient Care Coordinator at our Topsham clinic, but with Reform’s growth and expansion, she has transitioned to our practice Authorization & Billing Coordinator. She has vast experience working in customer service roles at all levels; coming to us with extensive banking knowledge, office experience, and nail technician certifications to name a few. Darcy’s calm demeanor, exceptional attention to detail, and unwavering kindness make her the ideal fit for Reform’s ever-changing and growing insurance needs.
Alissa joined the Reform team in 2017 after working in the Patient Access Department at Central Maine Medical Center for several years. She has varying experience working in the healthcare & customer service industries, as well as working within the insurance and medical billing departments. Alissa takes pride in ensuring that Reform’s patients are completely satisfied with their care and continuously goes the extra mile to ensure our therapists have the appropriate resources on hand when needed. Alissa is an active member of several of the Chambers of Commerce within Maine and maintains Reform’s presence within several networking groups in Maine.
Insurance Verification Coordinator
Darlene grew up in the Oxford Hills area of Maine and joined the Reform team in 2021 after working in the telecommunications industry for over 40 years. Darlene’s wide range of experience with customer service, telecommunications design, programming, and training allows her a behind-the-scenes insight when it comes to navigating telephone menus and automated attendants. With previous experience working in healthcare, Darlene has a firm understanding of health insurance and how the billing process works.
Living with multiple rescue pets, Darlene is a huge advocate for pet adoptions and animal rescue causes. When not at work, you can often find Darlene out on the golf course, reading, bowling, or visiting the many beautiful coasts of Maine.
Insurance Verification Coordinator
Erin joined the Reform corporate team in early 2022 as a secondary Insurance Verification Specialist. Erin is a born and raised Mainer, but ended up travelling the nation after marrying a Navy service member. When her husband retired from the Navy, they finally settled back in Maine. For over 10 years, Erin owned and managed her own preschool in Brunswick. Before that, she gained extensive office experience working for an engineering firm, a medical supply company, and for a local college. Erin’s varied work history offers her a myriad of skills that help her in her day-to-day work at Reform. Her patient demeanor, willingness to help, and ability to navigate difficult situations made her the perfect addition to our corporate team.
When not in the office, Erin can commonly be found playing pickleball or kayaking on the ocean with her family. Erin currently resides in Topsham with her husband, two teenage children, and their rescue pup.
Medical Billing Specialist
Patti joined the Reform team in 2022 as our in-house medical billing specialist. After growing up in Texas and Indiana, Patti made the move to the northeast and ultimately settled in Maine in 1992. With almost thirty years of experience in the medical billing field, Patti has the skillset and ability to navigate tricky billing situations with ease. Her attention to detail and well-rounded understanding of the insurance & billing process made her the perfect addition to our rapidly growing company. She enjoys the troubleshooting aspect of her role and stops at nothing to ensure all patient claims are processed correctly and in a timely manner.
When not in the office, Patti can typically be found kayaking, boating, visiting her granddaughter, or exploring all of Maine’s greatness. Patti currently resides in the Midcoast area with her husband and their youngest daughter.