Privacy Policy
Effective Date: January 1, 2025.
At Reform Physical Therapy, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal and health information—both when you visit our website and when you receive care at one of our clinics. Because we value your trust, we are committed to maintaining the confidentiality of your data in compliance with HIPAA and all applicable privacy laws.
1. Information We Collect
To provide the best possible care and service, we collect information in a few different ways:
Personal Information:
When you complete a form on our website—whether to schedule an appointment or submit an inquiry—we may collect your name, phone number, email address, mailing address, and date of birth. This information helps us respond to your requests quickly and efficiently.
Health Information (Protected by HIPAA):
During your care, we may collect medical details including your health history, physical therapy needs, insurance information, and appointment notes. These records allow us to deliver personalized, high-quality treatment. In accordance with HIPAA, all health-related data is securely stored and accessed only when necessary for your care.
Website Usage Data:
In addition to personal and medical data, we collect anonymous technical information about your visit—such as browser type, pages viewed, and time spent on the site. This is done through cookies and third-party analytics tools. As a result, we can improve your experience and better understand how users engage with our site.
2. How We Use Your Information
We use the information you provide for several essential purposes:
- To schedule and manage appointments, ensuring that your visits run smoothly
- To deliver individualized physical therapy services, tailored to your specific needs
- To process billing and insurance information, allowing for timely claims and reimbursements
- To respond to inquiries or contact requests, so you always receive the support you need
- To improve our website and digital experience, based on user feedback and behavior
Most importantly, we do not sell or share your personal or health information for marketing purposes unless we have your explicit written consent.
3. HIPAA Compliance
As a licensed healthcare provider, we strictly follow the requirements of the Health Insurance Portability and Accountability Act (HIPAA). This means we take significant steps to protect your Protected Health Information (PHI), both digitally and physically.
Moreover, we use administrative, technical, and procedural safeguards to limit access and reduce risk. Whether you’re filling out a form online or receiving care in one of our clinics, your information remains secure.
4. Third-Party Services
To operate efficiently, we may rely on trusted third-party vendors. These may include scheduling platforms, secure form providers, and website analytics tools. Importantly, each vendor we work with is expected to uphold privacy standards that align with our own.
However, our website may contain links to external websites not controlled by Reform Physical Therapy. For this reason, we encourage you to review the privacy policies of those sites if you choose to visit them.
5. Your Rights and Choices
As a patient, you have several rights regarding your personal and health information. These include the right to:
- Access your medical records, including personal and health-related information
- Request corrections or updates, if any of the information we have is inaccurate
- Withdraw consent for non-essential communications, such as newsletters or reminders
- Ask how your data has been used or disclosed, for full transparency
If you would like to exercise any of these rights, please contact us directly. We are happy to assist and will respond to your request promptly.
6. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Reform Physical Therapy
190 Pleasant Street
Brunswick, ME 04011
Phone: (207) 844 8053
Website: https://www.reform-pt.com