Frequently Asked Questions (FAQ)

At Reform Physical Therapy, we want your experience to be clear, comfortable, and stress-free. Below are answers to the most common questions patients ask about appointments, insurance, treatment, referrals, and more.

Our Physical Therapy FAQs are designed to help you understand what to expect before your first visit and make your experience at Reform Physical Therapy simple and stress-free. Here are some of our most frequently asked questions. Did we miss something? Should you have additional questions, please don’t hesitate to call our clinics or reach out to us via the ‘Contact Us‘ tab.

Appointments & Treatment

Maine is a direct access state, which means you can come to physical therapy without a referral. Some insurance plans require one, so our front desk team is happy to verify your benefits before your first visit.

We do our best to schedule new patients within a few days. With multiple locations across Southern Maine, we can help you find the soonest appointment that works with your schedule.

Insurance card(s)
Photo ID
Any referral or imaging (MRI, X-ray, etc.)
Comfortable clothing
Your copay or payment method
You can also review our Patient Resources page for additional forms and information.

Wear comfortable, loose-fitting clothing that lets you move easily. Your therapist may need to access the area being treated, so shorts or a tank top may be helpful depending on your injury.

Your first visit is typically 60 minutes. Follow-ups usually last 30–60 minutes, depending on your individualized treatment plan.

Yes. You will work one-on-one with the same therapist for every appointment, with the rare exception of a planned therapist vacation or unplanned therapist absence, in which case we would attempt to move your appointment to an alternate therapist’s schedule in order to keep you on track.

Physical therapy should not cause sharp or worsening pain. Mild soreness is normal as your body adapts. Your therapist will monitor your comfort closely and adjust your exercises if anything feels too intense.

Everyone is different. Your therapist will create a personalized plan based on your goals, injury, and lifestyle. Many patients see improvement in just a few weeks.

Insurance & Payment:

We accept most major insurance plans, including commercial insurance, Medicare, and workers’ compensation. We can check your coverage before your first visit.

Yes. We offer affordable cash-pay options for patients without insurance or those who prefer not to use their benefits.

At the time of service. Those with a deductible are encouraged to pay toward their balance at each visit, to avoid lump sum payments at the end of care.